All posts by Jenny Cuthbert

Stinky Storage Cube: Kmart

Hi,

A couple of days ago, I bought a 3-pack of small, dark blue, collapsible storage cubes from the kid’s section at Ashfield Kmart. Since opening them, a god-awful smell has been emanating from them – stinking up the areas of the house where they are. Continue reading Stinky Storage Cube: Kmart

Nuk Suction Baby Bowls

We have entered the world of baby paraphernalia, mostly because we managed to co-operate long enough to have a baby.

A thing to note is that new parents are taken advantage of by all of the baby supply people in two ways – first, the fear that your child will die or feel poor without some expensive bit of equipment; and second, if you don’t have some special bit of equipment, you will be massively inconvenienced.

Being mildly suspicious of the the whole industry, we did buy a lot of stuff secondhand before our baby was born. However, as time goes on, sometimes we need equipment (or so we think!) faster than we can source it, and some things are better off being bought new.   Anyway, this flurry of spending has given birth (yes, I said it) to a whole new category on here: Baby Paraphernalia, in the hope that we can save unwitting new parents from wasting their money.

Our first review will be about the Nuk Suction Bowl.

Continue reading Nuk Suction Baby Bowls

Computer says no at Westpac

Dear Westpac Person,
I am writing as I have been unable to resolve a matter with you over the phone.
To outline the problem for you, I have one recurring payment set up for my rent to be taken out fortnightly. I have had issues cancelling payments and setting new ones for some time – for example, when our rent increased in April, I set a new amount to $R2 to be taken out.  For some reason, this payment did not stick and it reverted back to $R1 for a couple of weeks until I noticed it.
I cancelled this payment, and set a new recurring payment.  This seemed to work , and $R1 was taken out successfully last fortnight.  This fortnight however, the $R1 recurring payment had resurrected itself, and both amounts were charged off my account.
This has resulted in my account to be overdrawn by $XXX, and though it is a small amount ($YYY) that I would have had  left for the fortnight, it pays for basic needs like fuel, food and so on.

Continue reading Computer says no at Westpac

Google Play Services

I used to like Google. A lot.  They claimed not to be evil, and then frays started to appear, and then David Mitchell confirmed that they were probably evil.

As a proper beginning to this post though, let it be known that  I am not an IT privacy or security expert, amateur or even that interested in the workings of such things.  I am someone who feels a moral compulsion to complain about big-business and the government, and how they are invading my privacy and the privacy of everyone else.  Trying desperately to avoid scoring a Godwin Point so early in the article, I would like you to imagine a point in not-too-distant history (I’m looking at you, 1930s–1940s) and how much worse this period could have been  had the government in question had the amount of data about their people as our governments do on us. Imagine if their government had been able to purchase last weeks shopping list from a large company, that illustrated what kind of things you bought, consequently revealing all sorts of things about you.

I transgress though. Admittedly, it is a bit big-headed of me to think that a god-like entity like Google would be specifically interested in my data — they harvest it from everyone and sell the data, share the data, mix it into their favourite cocktails and generally use it for nefarious purposes. It’s like the Soylent Green of the past decade or so.  There is always the counter argument: “I get Google for free and in return they get my browsing/life habits”.  It makes me a bit uncomfortable — just because I have nothing to hide doesn’t mean that I don’t want it to be private anyway.

Moving on though, to Google Play Services.   I have a Samsung phone, which has a model number.  It might be an S-something-or-other, and that I don’t know what kind of phone I have seems to be indicative of a non-Apple user.  Just saying.  Anyway, I have had it for a year or two (again, indicative of an non-Apple user) and it works.  Well, at least, it worked.  I don’t have very many apps installed — weather, maps, a fitness tracker, eBay, a news website app and the Monty Python Silly Walk game — just basic stuff really — but my phone recently became constipated,  like an old person missing out on their daily serving of prune juice.  And the battery was lasting for less than 12 hours.   So, while waiting a thousand years for my news app to open a couple of weeks ago, a warning thing popped up saying “Google Maps has stopped” — which was odd, since I didn’t have location services switched on, the global satellite thing was off, and I was also not using Maps.  I ignored it, and assumed that maybe it hadn’t shut down properly the last time I used it.

In retrospect, this was an optimistic thought, and in subsequent weeks, this infuriating little message kept popping up.  I checked the apps section of the phone several times – and not only after the message popped up, but at random, possibly surprising times for the phone and Maps was not running.  A few things were running, but nothing that looked like maps, and in my frustration, I shut down Google Play Services.  My phone instantly sped up, and the battery lasted quite a long time.  Google Play Services is a bit like a zombie though, and kept restarting itself at random times, which I would mostly be made aware of because of the random message that “Maps had stopped”. Again.

This morning, I got fed up with the whole thing and turned to the Internet to find out if I really needed it on my phone.

Continue reading Google Play Services

Alamo Car Rentals

I don’t even know where to begin with this one.

We travelled to the US a few months ago, stayed in Chicago for a week, and then planned to drive a hire car from Chicago to Montana, and then go north to Calgary over 10 days.

Being a planney sort of person, I booked an economy car online at Expedia. Simple enough, but noticed that there was not an area to list an additional driver, who we shall call F.M.

Anyway – We arrived at the Alamo at O’Hare Airport and got to the counter fairly quickly. We were greeted by a woman who seemed overly friendly. Then, KAPOW.

Continue reading Alamo Car Rentals

Wondoflex Yarn and Craft Centre

After my issues with Lincraft, I tried this place

http://www.wondoflex.com.au

A lady from there rang me after I had placed my order and told me that didn’t have the dye lot that I requested but had another that was very similar. As I am newish to knitting, she helped me ascertain that I was using the right ply etc.

Customer service that has years of experience with genuine want to help. Amazing!  Also the prices were lower than other places, and postage was cheap and fast.

Café Press

I think there must be a problem with your postage calculator. I wanted to order 9 3×3 stickers. Postage came up at $72. Surely this must be a mistake? I sent a 2kg plum pudding to France last week and it cost $93. And I know we are in Australia, but we are on the same planet. It’s not like you to have to have someone deliver the stickers to NASA and have them sent on a rocket to the space station.

Continue reading Café Press

Games Paradise: Heaven or Hell?

Thinking of ordering a game from Games Paradise instead of trekking into the city to pick it up? Don’t do it to yourself.

I ordered a game from there the other week, due to my laziness to go into the city. For a week my order status sat on “processing” so I rang the customer service line to check. The girl assured me that I would receive the game by Thursday (four days from the day I was calling). I said that it was ok, and continued to play the waiting game.

The following Monday arrived, the order status was still on “processing” so I rang and cancelled my order. The girl on the phone was apologetic, and almost relieved that I wasn’t cranky and agreed to refund me straight away. The money arrived back in my account within 3 days, though, I do wish they had managed to send the game to me in that time.

I’ve got a trip coming up to the US shortly, where I can buy it for $35 – $15 cheaper than here. I’ll just wait a few weeks.

Lincraft

Dear Lincraft person,

I would like to make an enquiry and an complaint.

I was in Lincraft, Alexandria this afternoon.  I was buying wool, Cleckheaton Country Naturals, Charcoal Lot: 786239.  I need 9 balls. The store only had 5 . I bought the five that were there, and asked the sales assistant whether I could order in the remaining balls from another store.

She said she didn’t know, and she did check other stores stock, and suggested that I go to Miranda or Blacktown. Not going to happen. Now I am sure she has the best intention to pass this information along for me, but as she wrote it on a post-it note, I can’t help but wonder if it will reach said supervisor.  Post-it notes are not the best means of communication.

I looked on your website just now, and Cleckheaton Country Naturals is not something that is available to purchase online. And even if it was, I would be a tad cranky about having to pay $8.95 for delivery, counting I can go to Alexandria to get it.

So, can you please organise 5 balls of the above wool to be shipped to the Alexandria store so that I can pick it up when it arrives?

In regards to the customer service, I’ve got to say that it is a bit disappointing. This is the third time that I have been into the Lindcraft store at Alexandria with a question about a product, and the only help that I have received is from very young women who

  1. don’t care about their jobs or,
  2. have been really badly trained and,
  3. seem to know nothing about arts/crafts/sewing, etc.

Please let me know about the wool,

Regards, J. Cuthbert

I didn’t ever get a reply from them, but found this awesome place

www.wondoflex.com.au

A lady from there rang me after I had placed my order and told me that didn’t have the dye lot that I requested but had another that was very similar. As I am newish to knitting, she helped me ascertain that I was using the right ply etc.   Customer service that has years of experience and a genuine want to help. Amazing!