Category Archives: Australia

Australia-based companies or subsidiaries

Australia Post’s consistent performance

A few hours ago, I had to look up the details of an Australia Post outlet, on my phone. Fortunately, Australia Post has a rather slick and to-the-point mobile website.

Unfortunately, it doesn’t work…

Continue reading Australia Post’s consistent performance

Stinky Storage Cube: Kmart

Hi,

A couple of days ago, I bought a 3-pack of small, dark blue, collapsible storage cubes from the kid’s section at Ashfield Kmart. Since opening them, a god-awful smell has been emanating from them – stinking up the areas of the house where they are. Continue reading Stinky Storage Cube: Kmart

More Australia Post goodness

I logged into Auspost and saw that the ‘Customer Enquiry’ I had lodged on Monday had been marked ‘resolved’ by someone on their end. So I disputed that it had been resolved and was given the opportunity to ‘update’ them. The space was limited so I had to heavily edit my rant. I’ve pasted it below. I tried to be polite, and I think I mostly succeeded. I just hope they don’t start shitting in our letterbox.

Some back story: I signed up for the parcel lockers in November this year. I verified my identification and soon after received a ‘MyPost’ card in the mail. The most recent parcel I picked up from the parcel lockers was on Thursday 15th December. End back story.

In relation to this parcel that was taken to Campsie PO instead of the parcel locker – I authorised an agent to go to Campsie PO and collect the package which he did so yesterday. When the parcel was finally located, my agent was lectured at by an Auspost staff member who said that it was my fault I didn’t receive the parcel earlier because I didn’t have any contact details on my Auspost account. This parcel, according to the tracking, has been sitting at Campsie PO since Tuesday 13th December. Two full days before I last collected a parcel FROM THE PARCEL LOCKERS. I’m not sure how my contact details were missing on the 13th of December and then suddenly reappeared on the 15th of December, just in time for me to be notified about my most recent parcel locker pick up. So strange!

Continue reading More Australia Post goodness

Australia Post: Different Outlet, Same Service

After another mind-numbing Australia Post experience, I noticed that the receipts were saying, in friendly capital letters:

PROVIDE FEEDBACK ON TODAY’S VISIT AT AUSPOST.COM.AU/MYVISIT

So I did.

There was also a free-text entry for me to explain why, on a scale from 0 to 10, I marked my likelihood to recommend AustPost to friend, family or colleague to be 0. I’m not even sure I’d recommend it to somebody I disliked.

Continue reading Australia Post: Different Outlet, Same Service

Nuk Suction Baby Bowls

We have entered the world of baby paraphernalia, mostly because we managed to co-operate long enough to have a baby.

A thing to note is that new parents are taken advantage of by all of the baby supply people in two ways – first, the fear that your child will die or feel poor without some expensive bit of equipment; and second, if you don’t have some special bit of equipment, you will be massively inconvenienced.

Being mildly suspicious of the the whole industry, we did buy a lot of stuff secondhand before our baby was born. However, as time goes on, sometimes we need equipment (or so we think!) faster than we can source it, and some things are better off being bought new.   Anyway, this flurry of spending has given birth (yes, I said it) to a whole new category on here: Baby Paraphernalia, in the hope that we can save unwitting new parents from wasting their money.

Our first review will be about the Nuk Suction Bowl.

Continue reading Nuk Suction Baby Bowls

On Australia Post’s unreliable mail redirection

Having moved houses recently, we needed mail to be redirected for some time, to give us the opportunity to catch accounts where the address hadn’t been updated yet. It worked well with Australia Post in the past. This time, it ended up being a symphony, or rather, a cacophony, of failures.

Continue reading On Australia Post’s unreliable mail redirection

Computer says no at Westpac

Dear Westpac Person,
I am writing as I have been unable to resolve a matter with you over the phone.
To outline the problem for you, I have one recurring payment set up for my rent to be taken out fortnightly. I have had issues cancelling payments and setting new ones for some time – for example, when our rent increased in April, I set a new amount to $R2 to be taken out.  For some reason, this payment did not stick and it reverted back to $R1 for a couple of weeks until I noticed it.
I cancelled this payment, and set a new recurring payment.  This seemed to work , and $R1 was taken out successfully last fortnight.  This fortnight however, the $R1 recurring payment had resurrected itself, and both amounts were charged off my account.
This has resulted in my account to be overdrawn by $XXX, and though it is a small amount ($YYY) that I would have had  left for the fortnight, it pays for basic needs like fuel, food and so on.

Continue reading Computer says no at Westpac

Wondoflex Yarn and Craft Centre

After my issues with Lincraft, I tried this place

http://www.wondoflex.com.au

A lady from there rang me after I had placed my order and told me that didn’t have the dye lot that I requested but had another that was very similar. As I am newish to knitting, she helped me ascertain that I was using the right ply etc.

Customer service that has years of experience with genuine want to help. Amazing!  Also the prices were lower than other places, and postage was cheap and fast.

Café Press

I think there must be a problem with your postage calculator. I wanted to order 9 3×3 stickers. Postage came up at $72. Surely this must be a mistake? I sent a 2kg plum pudding to France last week and it cost $93. And I know we are in Australia, but we are on the same planet. It’s not like you to have to have someone deliver the stickers to NASA and have them sent on a rocket to the space station.

Continue reading Café Press