Tag Archives: Australia Post

Australia Post’s consistent performance

A few hours ago, I had to look up the details of an Australia Post outlet, on my phone. Fortunately, Australia Post has a rather slick and to-the-point mobile website.

Unfortunately, it doesn’t work…

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More Australia Post goodness

I logged into Auspost and saw that the ‘Customer Enquiry’ I had lodged on Monday had been marked ‘resolved’ by someone on their end. So I disputed that it had been resolved and was given the opportunity to ‘update’ them. The space was limited so I had to heavily edit my rant. I’ve pasted it below. I tried to be polite, and I think I mostly succeeded. I just hope they don’t start shitting in our letterbox.

Some back story: I signed up for the parcel lockers in November this year. I verified my identification and soon after received a ‘MyPost’ card in the mail. The most recent parcel I picked up from the parcel lockers was on Thursday 15th December. End back story.

In relation to this parcel that was taken to Campsie PO instead of the parcel locker – I authorised an agent to go to Campsie PO and collect the package which he did so yesterday. When the parcel was finally located, my agent was lectured at by an Auspost staff member who said that it was my fault I didn’t receive the parcel earlier because I didn’t have any contact details on my Auspost account. This parcel, according to the tracking, has been sitting at Campsie PO since Tuesday 13th December. Two full days before I last collected a parcel FROM THE PARCEL LOCKERS. I’m not sure how my contact details were missing on the 13th of December and then suddenly reappeared on the 15th of December, just in time for me to be notified about my most recent parcel locker pick up. So strange!

Continue reading More Australia Post goodness

Australia Post: Different Outlet, Same Service

After another mind-numbing Australia Post experience, I noticed that the receipts were saying, in friendly capital letters:

PROVIDE FEEDBACK ON TODAY’S VISIT AT AUSPOST.COM.AU/MYVISIT

So I did.

There was also a free-text entry for me to explain why, on a scale from 0 to 10, I marked my likelihood to recommend AustPost to friend, family or colleague to be 0. I’m not even sure I’d recommend it to somebody I disliked.

Continue reading Australia Post: Different Outlet, Same Service

On Australia Post’s unreliable mail redirection

Having moved houses recently, we needed mail to be redirected for some time, to give us the opportunity to catch accounts where the address hadn’t been updated yet. It worked well with Australia Post in the past. This time, it ended up being a symphony, or rather, a cacophony, of failures.

Continue reading On Australia Post’s unreliable mail redirection

Not sure about StarTrack couriers’ service quality

Today, I got an “Attempted Delivery Advice” from StarTrack couriers in the post. Somebody must have been impatiently waiting for a parcel. Problem is that the parcel is not addressed to anybody living here. The advice has not been delivered to the right address.

Looking on the conveniently advertised website, I could see that the parcel was dropped at my local post office, and labelled as “Delivered”. So my understanding is that StarTrack considers they have done their job. But they haven’t.

The actual recipient of this parcel does not know that it has arrived. There is no information on the notice nor on their website for me to track the recipient and inform them. There is no obvious point of contact mentioned anywhere for me to even inform StarTrack that something went wrong.

In a week, the post office will return the parcel to the sender and the recipient will not have what they ordered. Yet, according to StarTrack’s books, they will say they did their job properly when delivering it.

They didn’t. They got the wrong address and offer no way to correct the problem. Their motto seems to be “When Service Matters”. Well, when it does, indeed matter, I will choose another courier than StarTrack.

Now, I will try some more to find who the recipient might be. I should probably charge it back to the couriers…