Today, I got an “Attempted Delivery Advice” from StarTrack couriers in the post. Somebody must have been impatiently waiting for a parcel. Problem is that the parcel is not addressed to anybody living here. The advice has not been delivered to the right address.
Looking on the conveniently advertised website, I could see that the parcel was dropped at my local post office, and labelled as “Delivered”. So my understanding is that StarTrack considers they have done their job. But they haven’t.
The actual recipient of this parcel does not know that it has arrived. There is no information on the notice nor on their website for me to track the recipient and inform them. There is no obvious point of contact mentioned anywhere for me to even inform StarTrack that something went wrong.
In a week, the post office will return the parcel to the sender and the recipient will not have what they ordered. Yet, according to StarTrack’s books, they will say they did their job properly when delivering it.
They didn’t. They got the wrong address and offer no way to correct the problem. Their motto seems to be “When Service Matters”. Well, when it does, indeed matter, I will choose another courier than StarTrack.
Now, I will try some more to find who the recipient might be. I should probably charge it back to the couriers…