RE: Sale #: XXXXXX
I am writing to complain about your service.
I simply ordered some flowers (The Jospehine bunch) to be delivered to my mother on Mothers Day on Wednesday 4th May.
Thursday: I received a call from your customer service people to say that the florists were not able to deliver on Sunday, and that the flowers would have to be delivered on Friday or Saturday. Though annoyed that the flowers would not be delivered to my mother on Sunday, I agreed for Saturday on the proviso that the delivery fee be refunded, as I had paid extra to have the flowers delivered on Sunday. The fellow that I spoke to seemed a bit cavalier about the refund, but nonetheless assured me that the delivery fee would be refunded.
Later that day, I received a call from my mother, thanking me profusely for the flowers! The florist had rung her and asked her if she could deliver the flowers on the Friday – thus spoiling the surprise and moving the delivery day forward to Friday.
Friday: My mother rang me again to thank me for the nice white flowers. White. The flowers that I ordered were yellow and pink.
Please do something about this – my order has been completely stuffed up.