Dear Lincraft person,
I would like to make an enquiry and an complaint.
I was in Lincraft, Alexandria this afternoon. I was buying wool, Cleckheaton Country Naturals, Charcoal Lot: 786239. I need 9 balls. The store only had 5 . I bought the five that were there, and asked the sales assistant whether I could order in the remaining balls from another store.
She said she didn’t know, and she did check other stores stock, and suggested that I go to Miranda or Blacktown. Not going to happen. Now I am sure she has the best intention to pass this information along for me, but as she wrote it on a post-it note, I can’t help but wonder if it will reach said supervisor. Post-it notes are not the best means of communication.
I looked on your website just now, and Cleckheaton Country Naturals is not something that is available to purchase online. And even if it was, I would be a tad cranky about having to pay $8.95 for delivery, counting I can go to Alexandria to get it.
So, can you please organise 5 balls of the above wool to be shipped to the Alexandria store so that I can pick it up when it arrives?
In regards to the customer service, I’ve got to say that it is a bit disappointing. This is the third time that I have been into the Lindcraft store at Alexandria with a question about a product, and the only help that I have received is from very young women who
- don’t care about their jobs or,
- have been really badly trained and,
- seem to know nothing about arts/crafts/sewing, etc.
Please let me know about the wool,
Regards, J. Cuthbert
I didn’t ever get a reply from them, but found this awesome place
A lady from there rang me after I had placed my order and told me that didn’t have the dye lot that I requested but had another that was very similar. As I am newish to knitting, she helped me ascertain that I was using the right ply etc. Customer service that has years of experience and a genuine want to help. Amazing!